Contact Us
Questions about your cosmic journey? We're here to help.
Email Support
Get personalized help with your order or have questions about our service.
support@soulmate-sketch.art
Response Times
We aim to respond to all inquiries as quickly as possible.
Frequently Asked Questions
How accurate are the astrological predictions?
Our service is designed for entertainment purposes. While we use authentic astrological calculations and AI technology, the predictions should not be considered factual or used for important life decisions.
How do I access my results?
After payment, you'll be redirected to a unique results page. You can bookmark this page or save the link to access your soulmate sketch and description anytime. The link never expires.
Can I get a refund if I'm not satisfied?
We offer refunds within 24 hours if the generation process fails due to technical issues. However, we cannot provide refunds for completed generations based on personal satisfaction, as each result is uniquely created for you.
Is my personal information safe?
Yes, we take privacy seriously. We only collect the minimum information needed to generate your results (birth date, location, preferences). We never sell your data, and you can request deletion at any time. See our Privacy Policy for details.
Why do you need my birth location?
Birth location is essential for calculating your accurate astrological birth chart. Different locations have different timezone and planetary positions at the time of birth, which affects the astrological interpretation.
Can I generate multiple soulmates?
Yes! Each generation is unique and will produce different results based on various astrological factors and AI creativity. You can generate as many as you'd like, with each purchase creating a completely new interpretation.
Still have questions?
Don't hesitate to reach out. We're passionate about providing the best cosmic experience.
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